My shop is down / offline!

Bigger textSmaller text

Domain name problem

Is your shop reachable on your Shop URL? This is the address without your domain name, e.g.

These are the reasons why a domain name goes offline:

  • You just registered or transferred a domain name: it can take up to 24h before your domain name is active
  • The registry has changed the domain status to suspended because the e-mail address is not confirmed
  • The domain name is quarantined because it was not extended in time

Documentation domain names

Shop down or problem with the internet connection?

A handy website that allows you to check if your shop is

This website will tell you if your website is down, of if it's a problem with your internet connection. In the latter case you can check your system on our website.

System test

Network status

We do our best to keep our shops 24/7 online and fast loading. Network failures on [ADMIN_WEB_TITLE] are very rare.

If malfunctions or disturbances occur, you can find these at our Network status page.

Network status

Frequently Asked Questions

Frequently Asked Questions Contact

Terms and conditions Privacy Statement 2009 ‑ 2024 EasyWebshop